That’s a bummer, but we get it, accidents happen! Our staff is here to help. First, send us an email letting us know the damage or loss that has occurred. In your rental contract, L&D fees are outlined as 10x the rental cost. While that may end up being the only resolution (vintage and one of a kind items may be irreplaceable), sometimes an item can be replaced at cost. We’ll work with you to find a suitable solution quickly and (hopefully) painlessly, as our goal is always to make your rental experience the best it can be.